Any prepaid items will be refunded to the original form of payment. Eventually you will get your refund, be patient wait for the dust to settle as everything is in turmoil at present. MEDITERRANEAN CRUISES – MSC Magnifica and MSC Grandiosa Important update (7 Jan, 2021): We will welcome you on board MSC Grandiosa (7-night cruise) from January 24th, 2021 and MSC Magnifica (10-night cruise) from February 14th, 2021, cruising in the Mediterranean*. MSC Cruises offers cruise vacations in the Caribbean, Mediterranean, Emirates and worldwide. MSC Cruises allows passengers to cancel their bookings in exchange for refunds, but the amount each passenger will receive is dependent on when the cancellations are made. I have actually had 3 cruises cancelled and although they’ve all agreed to a refund, it goes back to Cruise 1st ( Third Party Travel Agent) Interestingly owned by Royal Caribbean and they are not passing it on. In light of the global health crisis, MSC has created the Cruise Assurance Program, which allows booked passengers to cancel up to 48 hours prior to embarkation for sailings departing through October 31, 2020. MSC's Cruise Assurance Program, mentioned below, expired on October 31, 2020. MSC Cruises’ responsibility with respect to lost, damaged, or undelivered luggage is explained in 3-4 days cruise certificate privileges redemption center, Marella refund credit & booking incentive, HAL Amsterdam, Rotterdam, Volendam, Zaandam cabin choices. Totally agree. Every week our travel agency calls and pushes MSC for us again and again. Last spring, MSC Cruises told customers of cancelled voyages that they would receive requested refunds within 60 days. Call MSC Cruises now at 087 630 0333 to get information about the cruise company and its destinations, excursions and Are My Other Travel Arrangements Refundable? All guests impacted by cancelled sailings, due to the temporary suspension of our cruises fleet-wide, will be offered a Future Cruise Credit for 125% of the original cruise fare paid. MSC Cruises is one of numerous cruise lines having to field complaints from consumers angry about delays in receiving refunds from cruises canceled because of the coronavirus epidemic. Should one member of a double-occupancy booking decide to cancel, the remaining occupant will be charged a single supplement. If you’d like to redeem your Future Cruise Credit, please fill in the form here or contact your Travel Agent. MSC Cruises: 60 to 90 days Norwegian Cruise Line: 90 days Oceania Cruises: Up to 90 days Princess Cruises: Up to 60 days (note: TPG has heard from several Princess customers who have said their refunds were taking longer What should you order for the best food on board? More than one name change will result in a cancellation. In light of the global health crisis, MSC has created the Cruise Assurance Program, which allows booked passengers to cancel up to 48 hours prior to embarkation for sailings departing through October 31, 2020. government taxes, fees & … Since that time, MSC Cruises has suspended its North America sailings through February 28, 2021. What kind of insurance do I need? Princess Cruises: Up to 60 days (note: TPG has heard from several Princess customers who have said their refunds were taking longer than 60 days; in a statement sent to TPG, the line said it was “working to expedite the process as quickly as possible”) Under normal circumstances, passengers booked in standard cabins on voyages of 14 nights or fewer must cancel at least three months before the sailing date in order to receive a full refund. What are cruise dress codes? Cruisers choosing the FCC must claim it on the cruise line's website; those opting for the refund must contact MSC at 1-866-420-3584 no later than December 15, 2020. *refundable and valid for any period of the year. Excursions booked onboard can be canceled and full refunded up to 48 hours before the excursion start time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108706212', '');}, 'log_autolink_impression');cruise in Feb 28. Oceania Cruises: Up to 90 days. But MSC and other cruise lines are … MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests’ luggage or personal effects. You've booked your cruise, you're looking forward to it, and then the unthinkable happens: you have to cancel. But MSC are refusing to refund and only offering a FCC (Future Cruise Certificate) That's against the Law but they are still refusing to refund. MSC Cruises web check-in: fill in the form to save time and ensure your embarkation is smooth and simple Complete your web check-in NOW! We booked a (ta && ta.queueForLoad ? Travelers booked on affected sailings have the choice of a future cruise credit worth 125 percent of the fare paid or a full refund. Pre-booked shore excursions can be canceled and fully refunded online up to four days before sailing or onboard up to 48 hours prior to the time the excursion is scheduled to begin. There isn't a time limit for making a claim under Section 75, however the statute of limitations in the UK is six years (five in Scotland) so this is the deadline you have to work to if you were to pursue a Section 75 claim through the courts, This is the version of our website addressed to speakers of English in the United States. We have two bookings on this cruise , One have received the refunds on June. The Future Cruise Credit must be redeemed by 31st March 2021 (for cruise only) and by 30th September 2021 (for fly/cruise) and is valid for all sailings taking place on or before 30th April 2022. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. In an email, an MSC Cruises spokeswoman blamed refund delays on “extraordinary circumstances related to the COVID-19 pandemic.” “As we continue to … Visit the website for more information. What you should know about river cruising. Her work has appeared on Cruise Critic, USA Today, the Associated Press, NBC News, the Miami Herald and Huffington Post. The line's standard cancellation policy is again in effect for cancellations on future departures. How long do you have to let the line know you won't be sailing, and will you get your money back? How do I even get started picking a cruise? Do I have to follow them to get in the dining room? All Rights Reserved. For all cruises until October 31st and additional ones on specific itineraries that have been cancelled, we will offer you: • a future cruise credit voucher equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be used for any future sailing departing or on before December 31st, 2021. Final credit did come through, from MSC, at the 60 day mark of CC dispute. Totally agree. MSC Cruises: 60 to 90 days. We have phoned and asked for a refund and been told 'the company isn't offering refunds, only vouchers'. One name change per reservation is allowed within 89 days of sailing for a fee of $75. But what is the MSC cruise refund policy? - €200 per cabin for cruises of 7 nights or longer - between €200 and €400 per cabin based on each specific cruise for cancelled MSC Grand Voyage cruises *refundable and valid for any period of the year. The health and safety of our guests and crew members is our priority. Here, we break down the fine print to help you receive a larger refund. Dec 2020). But MSC and other cruise lines are … Special services, such as spa treatments and other arrangements served by third-party vendors, booked prior to sailing must be canceled at least four days prior to sailing if passengers wish to cancel online. Guests booked in single cabins will receive 50% of the standard on board credit mentioned above, based on the length of their cruise. What is the likelihood of Mediterranean cruises going ahead? If they cancel your cruise you are entitled to full refund of money paid according to their T&C. The only way is AVOID any future MSC cruises - MSC can't be TRUSTED. "Cancel for any reason" coverage allows policyholders to file claims to recoup additional costs if the cruise line, airline or hotel is unable to refund the full booking amount. 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